People can see and control live video streams from cameras using the software platform known as On Patrol Live. It is a common monitoring technique used by law enforcement agencies, security companies, and commercial companies for surveillance purposes.
Due to the platform’s stability and simplicity of use, it has grown in popularity over time. On Patrol Live not working properly for some users, just like any other technology.
In this article, we will explore the possible causes of these issues of “On Patrol Live Not Working And How To Get It Back Up And Running” and provide solutions to help users troubleshoot and fix the problem.
Is On Patrol Live Down?
You need to first check whether On Patrol Live is down. Sometimes, the platform itself is the issue rather than your device or internet connection. Visit the On Patrol Live website or Twitter account to see whether the platform is down. They typically post updates on these channels if there are any platform issues.
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Understanding the issue
Possible causes why On Patrol Live not working
Why On Patrol Live not working properly for several reasons. Some of the most common causes are as follows:
- Internet connectivity issues
- Outdated On Patrol Live app version
- Hardware compatibility issues
- Software compatibility issues
- Account-related issues
- Application Bugs
- Insufficient system requirements
Some common error messages
An error message that can be helpful to identify the issue may be displayed by On Patrol Live when a problem occurs. Some common error messages are:
- Failed to connect to the camera
- No video feed is available
- Invalid credentials
Minimum System Requirements
Make sure your computer fulfills the minimum system requirements before applying the On Patrol Live not working steps to follow. These requirements include the following:
- Windows 10, 8.1, or 7
- Intel Core i3 or higher processor
- 4 GB RAM
- 1 GB free disk space
- DirectX 9.0c or higher
- 1024×768 display resolution
- Updated Internet Browser
Troubleshooting steps
A step-by-step guide to fixing On Patrol Live
- Restart both your camera and the computer.
- Make sure your camera is turned on and connected to your computer.
- Check your camera’s drivers and On Patrol Live’s software for updates.
- Uninstall and reinstall On Patrol Live.
- Disable any firewall or antivirus software for some time.
- Try using a different computer to connect to your camera.
Check Your Internet Connection
Make sure your computer or device has a stable and strong internet connection. If necessary, restart your modem or router.
updating software and drivers
Make sure that On Patrol Live and your camera, both have the most latest drivers and software.
Checking for conflicts with other programs
On Patrol Live might conflict with any other program that is currently running on your computer. Close any unnecessary programs, then try running On Patrol Live.
Clear app data and cache
- Open your device’s Settings app.
- Select the On Patrol Live app and then press the “Storage” button.
- To clear all app data and cache, click “Clear data” and “Clear cache”.
Update On Patrol Live app
Check for any available updates for On Patrol Live and install them. The application’s functionality can be improved and bugs fixed with an update.
Restart the device
Turn off your device and turn it back on again. Open the On Patrol Live app to check if the problem has been fixed.
Contacting support team
Options for customer support
If you’ve tried the troubleshooting steps and are still On Patrol Live not working, you might need to get in touch with support. Several support options are available through On Patrol Live, including:
- Email support
- Phone support
- Online chat support
Preparing for contact with support
Make sure you have all the necessary information before contacting support:
- You’re On Patrol Live account information
- The error message you received (if any)
- Your camera’s make and model
- Any troubleshooting steps you have already taken
Common solutions from the support
The following are some common solutions that On Patrol Live support may suggest include:
- Upgrading to the latest version of On Patrol Live
- Changing your camera’s settings
- Checking your network settings
- Reinstalling your camera’s drivers
Conclusion
In conclusion, On Patrol Live is a powerful tool for live video surveillance, but it may encounter issues that prevent it from On Patrol Live not working problems. You may easily and quickly get On Patrol Live back up and running by following the troubleshooting steps provided in this article. Keep in mind to update your drivers and software, and get in touch with support if you need more assistance.
FAQs
What should I do if On Patrol Live is not streaming correctly?
Check your internet connection, update your hardware and software, reset your password, and speak with customer service, throughout other options.
Is On Patrol Live free to use?
No, On Patrol Live is a paid service that requires a subscription to access.
Is On Patrol Live compatible with all cameras?
On Patrol Live supports most IP cameras that comply with the ONVIF standard.
